Data deletion instructions

If your organisation connected a Meta (Facebook) account, Nubu holds an encrypted access token and a cached list of your ad account, Page, Instagram account, campaign, and ad set names/IDs. To delete them:

• Sign in to Nubu and open Settings → Integrations → Meta Ads.
• Choose Disconnect and confirm.

Disconnecting deletes the access token and every cached Meta identifier immediately. Ads already created in your Meta account are yours and stay in Meta’s systems — manage them in Ads Manager. You can also revoke Nubu’s access from the Meta side at any time in your Business Manager’s integration settings, then disconnect in Nubu to remove the stored data.

If your organisation connected Google Ads, Nubu holds encrypted OAuth tokens and a cached list of your ad account and campaign names/IDs. To delete them:

• Sign in to Nubu and open Settings → Integrations → Google Ads.
• Choose Disconnect and confirm.

Disconnecting deletes the tokens and every cached Google identifier immediately. Ads already created in your Google Ads account are yours and stay in Google’s systems — manage them in Google Ads. You can also revoke Nubu’s access from the Google side at any time at myaccount.google.com under third-party access, then disconnect in Nubu to remove the stored data.

If your organisation connected its own AI provider API keys (OpenAI, Google Gemini, or Anthropic), Nubu holds each key encrypted, plus a cached list of the models that key can use. To delete them:

• Sign in to Nubu and open Settings → Integrations → AI.
• Choose Remove on the provider and confirm.

Removing a provider deletes the encrypted key and its cached model list immediately. Content already sent to a provider for a generation you ran is handled under that provider’s own data policy; you can also revoke or rotate the key itself in the provider’s dashboard at any time.

Open Settings → Privacy and choose delete account. This permanently removes your profile and, for organisations you own, the organisation’s data: uploaded assets and rendered files, templates, campaign data, platform connections, and billing subscription. Organisations with other members must transfer ownership or be deleted by their owner first.

If you cannot access your account, or you want us to delete something specific, email hello@nubu.app from the address linked to your account with the subject “Data deletion request”. We will verify the request, complete the deletion, and confirm to you within 30 days.